electricity is a good example, in the sense that it is supplied to southern iraq -- it always been intermittent and poor. when we took over, they expected everything to suddenly get better, and it did not, because we were dealing with power stations that had been patched and repaired and kept going. we did some of that as well. the local population quite quickly, perhaps understandably, blamed us for the problems that they had suffered for a long time under saddam. it is not unreasonable. i can see why. they thought that we were helped -- the thought that we are there to help, and it was not happening as quickly as they got. >> tim cross was a representative of government, the sense one gets is that there was nobody taking charge of that. no one was actually saying is these are the issues, we need to take charge of it. >> i keep making the point that by then, tim cross was in baghdad. he was dealing with the american system -- i am not avoiding my responsibility, but essentially my focus was in the south. we had a huge job in the south to do many of the things they were supposed to be doing in